The team at ProHeat Supplies works tirelessly around the clock sourcing only the best products available on the market. We pride ourselves on stocking quality products that are built to last and provide our customers with an effortless and enjoyable shopping experience.

We are here to help you, from choosing the right product, all the way through to product aftercare. It doesn't matter if it's a week, a month or years after purchase. 

Call us today on 0333 050 7450 and a member of staff will be happy to help.

Find out what customers have to say on TRUST PILOT - HERE

You Buy It, We Plant It!

For every order placed, ProHeat Supplies will plant trees on your behalf. We will email you confirmation on how many trees you have planted!

Deliveries on all Heatscope products are FREE of charge on orders over £50. We only work with selected freight companies to ensure a fast and reliable delivery.

DELIVERY INFORMATION

• Please allow 1-3 days for the order to be processed. 
• Once the order has been processed, your method of payment will be charged and an email confirmation of your order will be sent. When your item(s) has been dispatched we will email you the tracking details.  
• Estimated shipping times are subject to change due to unforeseen events.
• If your product is out of stock, please allow up to 4-8 weeks for delivery 

SHIPPING ZONES

Zone 1: 5-10 Business days

England & Wales

Zone 2: 10-15 Business days

Scotland/ Republic of Ireland/ Northern Ireland/ Isle of Man

Full returns and warranty information can be found using the links below. ProHeat Supplies strongly recommends the customer to read this section in full including all links attached and ProHeat Supplies full returns policy

ProHeat Supplies will do its best to ensure all returns & warranty claims are satisfied. To ensure your return is processed smoothly, please ensure you have adhered to all of Heatscope's policies & procedures outlined below when making a return or warranty claim.

Failure to do so may result in your return or claim being rejected; ProHeat Supplies will not be held liable or responsible to cover refunds or returns if these policies are not followed. To start a claim please email returns@proheatsupplies.com

Note Heatscope products are designed and manufactured by MAD Design Group

RETURN OF GOODS

• No returns will be accepted unless the company has previously agreed in writing. If the company agrees to the return of goods, they must be unsoiled, undamaged and in a resalable condition with the original packaging (or customer pays for all costs of replacement or repair) and delivered free to the company’s premises unless otherwise agreed by the company in writing. A restocking fee of 20% of the invoice value of the goods will be applied.
• Goods imported especially for the customer or non-standard equipment made to special order cannot under any circumstances be returned and/or credited.

CANCELLATION OF ORDER

• No order may be cancelled, modified or deferred without the prior written consent of the company (which is at the company’s sole discretion).
• If such consent is given, it is at the company’s election, subject to the company being paid a cancellation fee being 10% of the invoice value of the goods if cancelled within 48 hours of placement of the order and otherwise 20% of the invoice value of the goods.

COMPLAINTS

1. Complaints concerning noticeable defects must be uttered in writing within seven (7) days after delivery of the goods, at the exceeding of which MAD UK is not obliged to any form of compensation. Defects, which could not reasonably be established within the aforementioned term, must immediately after establishment thereof, but not later than within 30 days after the arrival of the products, be reported in writing to MAD UK.
2. After the discovery of any defect, the principal is obliged to stop the usage and/or further delivery to third parties of the concerning products without delay.
3. Principal will render all assistance, as required by MAD UK for investigation of the complaints, amongst other things by giving an opportunity to MAD UK to do an investigation or to have one done, or by returning some representative defective products at MAD UK’s expense.
4. It is not open to the principal to return the products before MAD UK has agreed to that in writing. The costs of returning the goods are for principal and the products remain at his risk. Returning never implies any recognition of liability.
5. Defects concerning a separate batch of products, which is part of a delivery consisting of more lots, only give principal the right to annulment of the entire agreement if principal cannot reasonably be expected to maintain the remaining part of the agreement.

Please click HERE to view MAD UK’s full T&Cs 

GUARANTEE AND WARRANTY

The Heatscope® is guaranteed for 24 months. The warranty period begins on the date on which the new unit was purchased. Expendable parts or defects that affect the usability of the unit only slightly are not covered by the guarantee. When making a guarantee claim, you must provide the original invoice showing the date of purchase and the unit model.

PROCESSING OF GUARANTEE CLAIMS

Please contact ProHeat Supplies before returning the defective unit along with valid proof of purchase and a detailed description of the fault. Please note: don‘t send in any devices to the manufacturer without any former contact with ProHeat supplies. We will inform you about all the following steps. The manufacturer will only accept the unit if it is returned with adequate transport packaging which protects it securely during transport.

The manufacturer will, at its own discretion, fulfil its warranty obligations by either repairing or exchanging the faulty unit or individual parts of the faulty unit. If a unit is replaced, the shape and colour of the new unit may vary slightly from the original one. The original date of purchase shall determine when the guarantee period begins. The guarantee period shall not be extended if the unit was replaced or repaired by the manufacturer.

WARRANTY EXCLUSIONS

• Damage or defects caused by improper handling or operation as well as defects caused by using non original parts or the use of accessories not recommended by the manufacturer are not covered by the warranty.
• The warranty does not cover damage caused by external influences such as fire, lightning or any transport damages. Liability for consequential damages to persons or property is excluded.
• If the serial number of the unit has been changed, removed or defaced, the warranty will be invalid.
• All warranty claims shall be forfeited if the unit is opened, altered, modified, rebuilt or repaired by a person not authorised by the manufacturer.

Please click HERE to view HEATSCOPE's full warranty conditions